Returns & Refunds Policy

We want you to love your TWOM gear. If something isn't right, here's how returns and exchanges work.

Return window

You have 7 days from the day your order is delivered to request a return or exchange.

How to request a return

Email us at info@twowaysonemind.com with your order number and the item(s) you'd like to return or exchange. We'll get back to you with the return address and next steps. Returns sent without contacting us first may not be accepted.

Conditions

• Items must be unworn, unwashed and in their original condition, with tags attached.

• Please return items in their original packaging when possible.

• Sunglasses must be unused and returned with their original case and accessories.

Return shipping

Return shipping is paid by the customer. Original shipping costs are non-refundable.

Refunds

Once we receive and inspect your return, we'll refund the price of the item(s) to your original payment method within 10 business days. Shipping costs are not refunded.

Exchanges

Need a different size or color? We're happy to exchange it, subject to availability. Shipping costs for exchanges are paid by the customer.

Damaged, defective or wrong items

If your order arrives damaged or defective, or you got the wrong item, let us know within 7 days of delivery and send us a photo. We'll send a replacement or a full refund at no cost to you.